Refund & Dispute Policy

Refund Eligibility

Refunds are issued for appliances that meet our Return Policy requirements. Once we receive and inspect the returned appliance, refunds are processed as follows:

• Approved returns — A full refund of the appliance purchase price and the 1st Year Hardware Maintenance fee will be issued to the original payment method within 10 business days of receiving the returned appliance.
• Shipping costs— Original shipping charges are non-refundable. Return shipping is the customer's responsibility.

Defective or Damaged Appliances

If your appliance arrives defective or damaged during shipping, contact us immediately at sales@vivigent.com with your order number and photos of the damage. In these cases:

• Vivigent will cover return shipping costs.
• We will either replace the appliance or issue a full refund including original shipping charges, at your preference.
• Claims for shipping damage must be made within 7 days of delivery.

Dispute Resolution

If you have a dispute regarding a charge or your order, we encourage you to contact us directly before initiating a chargeback with your payment provider:

1. Email sales@vivigent.com with your order number and a description of the issue.
2. We will respond within 2 business days to acknowledge your dispute and begin resolution.
3. We aim to resolve all disputes within 10 business days of initial contact.

If we are unable to reach a satisfactory resolution, you may escalate the dispute through your payment provider. We will cooperate fully with any payment provider investigation.

Refunds Not Available

Refunds will not be issued for:

• Appliances with broken, removed, or tampered security seals
• Returns made outside the 30-day return window
• Returns without a valid RMA number

Questions

For questions about refunds or to initiate a dispute, contact us at sales@vivigent.com.